FAQs
How to pronounce Ceibo?
[Say-bo]. Ceibo is a tree with bright green bulbous trunk that grows along the Ecuadorian Coast.
Who makes my bag and where?
All bags and small accessories are made by designer Maria Cadena from her home studio in Houston, Texas.
How to take care of my Ceibo bag?
Every Ceibo bag comes with a canvas dust bag. We recommend to store your bag there when is not in use.
Avoid to leave your bag in direct sunlight for long periods of time, this may affect the color of your bag.
Clean your bag thoroughly and effectively using a cloth soaked in warm soapy water. If your item is heavily soiled, you can rinse with lukewarm water but never fully submerge the product as this may cause irreversible damage.
For your #madewithpinatex bags, you can use a natural colorless wax. Apply a small amount to dry, a soft cloth and rub sparingly over the textile. Leave your item to dry naturally for 24 hours after the application.
If you prefer to send your bag for cleaning or repair please contact us to info@shopceibo.com.
What is Piñatex?
Piñatex® is an innovative natural textile made from waste pineapple leaf fiber.
The leaves are the byproduct of existing agriculture, and their use creates an additional income stream for farming communities. Piñatex® is a natural, sustainably-sourced, cruelty free material.
For more information about the material please visit here.
How much is shipping?
We offer free shipping to USA Continental orders. For orders outside the US, there is a flat rate fee depending of the destination. Packages will arrive to your door via USPS, UPS or DHL.
Do I have to pay duties and taxes?
Unfortunately, yes. We don't cover duties and taxes for shipments to all countries. You will have to pay additional fees if your country requires it.
When will my purchase ship?
We want you to have your new Ceibo as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed.
How long will it take my package to arrive?
Delivery in the US takes between 2-4 business days depending on your location. For international destinations can take between 10-12 business days.
How can I track my order?
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 24 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”
What's your return policy?
We hope you’ll love your order, but if it isn’t quite right returning to us is easy. You can return unused items with tags to us within 10 days of receipt for a full refund. Simply contact info@shopceibo.com to start a return and we will assist you. For more information on our returns policy please visit our returns page. Please note, sale items cannot be returned or exchanged.