Shipping

How much is shipping?

We offer free shipping to USA Continental orders. For orders outside the US, there is a flat rate fee depending of the destination. Packages will arrive to your door via USPS, UPS or DHL.

Do I have to pay duties and taxes?

Unfortunately, yes. We don't cover duties and taxes for shipments to all countries. You will have to pay additional fees if your country requires it.

When will my purchase ship?

We want you to have your new Ceibo as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed.

How long will it take my package to arrive?

Delivery in the US takes between 2-4 business days depending on your location. For international destinations can take between 10-12 business days.

How can I track my order?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 24 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

What's your return policy?

We hope you’ll love your order, but if it isn’t quite right returning to us is easy. You can return unused items with tags to us within 10 days of receipt for a full refund. Simply contact info@shopceibo.com to start a return and we will assist you. For more information on our returns policy please visit our returns page. Please note, sale items cannot be returned or exchanged.